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Stage Two's blog http://www.stagetwoconsulting.com/wordpress Open Marketing Mon, 08 Mar 2010 19:09:53 +0000 http://wordpress.org/?v=2.9.1 en hourly 1 Why Companies Are Catching On To Social Media http://www.stagetwoconsulting.com/wordpress/why-companies-are-catching-on-to-social-media-1127/ http://www.stagetwoconsulting.com/wordpress/why-companies-are-catching-on-to-social-media-1127/#comments Mon, 08 Mar 2010 19:09:53 +0000 Ken Yeung http://www.stagetwoconsulting.com/wordpress/?p=1127

Twitter’s attraction in the past year or so has been quite intriguing. For most companies, there’s probably still some confusion as to what it’s good for to generate leads, sales, profits, etc., but this number is slowly dwindling as the months go by. And in a sure sign of Twitter’s growing popularity, a study conducted by the Society of New Communications Research (SNCR) found out that in 2009, companies listed in the Fortune 500 were eagerly signing up and jumping on the Twitter bandwagon. It seems that these large brands like General Motors, Exxon Mobil, US Steel, General Electric, Proctor & Gamble and Boeing are finally understanding the potential Twitter can play across all spectrums of the communication channel.

Here are some other interesting statistics:

  • AdWeek reports that 35% of the Fortune 500 companies on Twitter had active accounts – meaning that they had posted something within the past 30 days.
  • With the top 100 companies, 47 of them actually had a Twitter account
  • 22% of all the Fortune 500 brands only had “public-facing corporate blogs”
  • 4 of the 5 top corporations consistently post to their Twitter account – Wal-Mart, Chevron, ConocoPhillips, and GE
  • Insurance was the industry with the largest Twitter presence – 13 Fortune companies participating
  • 19%  of Fortune 500 corporations were using podcasting and 31% using video blogging

So what does this mean? From the standpoint of companies and brands, it shows that now the large companies are starting to pay attention to social media. In its infancy, social media was probably viewed by large corporations as something that couldn’t scale. However, more companies are now embracing it and what may have started out as a small experiment within brands like Wal-Mart, Chevron, ConocoPhillips and GE has exploded into being a major part of their marketing channel.

But why is Twitter becoming the medium of choice to communicate with customers instead of blogging? Sure, blogging will get you to post your own thoughts and get your message across, but when you compare the potential audience on Twitter versus the one currently visiting your blog, there’s a big difference. For one, you can send out a tweet to anyone  - just a random thought on Twitter and it’s not limited to being seen by the people following you. Secondly, you’re going to be able to see how viral your message can really get through retweets and commentary. Without wanting to sound cliche, you’re going to be able to join in the “conversation” in near ‘real-time” as well. Imagine being in a large reception area where people are talking about different things. You being there is representative of you being on Twitter. In walking around, you might hear something said about your company, brand and/or product OR something else not-related, but interesting. By you interjecting to be a part of that discussion, you’re engaging customers. You can’t necessarily do exactly that in a blog, or at least not in real-time. This is probably what companies are discovering and find that Twitter lets them relate to their customers on their level, NOT from the customer. This is pretty much the same thing with all other forms of social media.

So what is the power behind this social media and what is its appeal? It seems pretty clear that companies are starting to think more “outside the box” and seeing a little less clutter in social media than there are with other mediums like traditional advertising, radio/broadcast, websites, etc. Also, the statistics shown above are saying that these Fortune 500 companies are thinking that if they want to get involved with customers, they’re going to have to find a new way of reaching them – essentially going to where the customers are spending their time.

Source: AdWeek and iMediaConnection

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Client News: WorldMate adds Executive Talent, Looks to Expand Partnerships http://www.stagetwoconsulting.com/wordpress/client-news-worldmate-adds-executive-talent-looks-to-expand-partnerships-1115/ http://www.stagetwoconsulting.com/wordpress/client-news-worldmate-adds-executive-talent-looks-to-expand-partnerships-1115/#comments Tue, 02 Mar 2010 17:18:27 +0000 TeamS2 http://www.stagetwoconsulting.com/wordpress/?p=1115

20 year wireless industry veteran, Jean Tripier, joins WorldMate as CEO today. Jean comes most recently from Good Technology, where he was Chief Strategy Officer and Chief Operating Officer and built the company’s OEM business from the ground up. Before Good, Tripier was Vice President of Corporate Development at international mobile giant Vodafone, overseeing the entire Asia Pacific region. Jean will lead discussions of co-branded deals, with travel brands looking for a quick-to-market mobile app. WorldMate recently signed one such deal with Virgin Blue.

Founding CEO Nadav Gur, remains with WorldMate. He will run business operations as the company’s Chief Commercial Officer.

Amir Kirshenboim, who was the company’s VP of Product Development from 2004-2007, returns now as CEO of  WorldMate Israel, where he will lead product innovation and technical development.  Since 2008, Amir has been Senior Vice President of Products at the video ringtone company, Vringo. He brought the product to leading industry partners such as Marvel Comics, Maxis and Etisalat and helped build a wide user base. Before originally joining WorldMate, Kirshenboim founded two mobile companies, DITIO Software Ltd. and Smart Mobile Applications.

We look forward to working with WorldMate as they continue to innovate and forge new co-branded partnerships that bring their best-in-class service to a wider audience of business and elite travelers.

Coverage so far:

tnooz.com

Simple Mobile Review

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Client News: Share your VUDU viewing via Facebook and Twitter http://www.stagetwoconsulting.com/wordpress/client-news-share-your-vudu-viewing-via-facebook-and-twitter-1107/ http://www.stagetwoconsulting.com/wordpress/client-news-share-your-vudu-viewing-via-facebook-and-twitter-1107/#comments Tue, 02 Mar 2010 14:20:42 +0000 David http://www.stagetwoconsulting.com/wordpress/?p=1107

VUDU, in the wake of their acquisition by Wal-Mart, is continuing to innovate and improve their streaming movie service.  The company has announced as of this morning a new social feature baked right into their user interface, specifically the ability to share a recently viewed movie (and how much they liked the movie) via a tweet or a Facebook status update.  Friends of the VUDU  customer who follow their updates in a given service will see an update that the viewer watched the movie in VUDU, and see how well they rated it (out of 5 stars).  If you happen to see the tweet or the Facebook update from within VUDU’s own native Facebook or Twitter application (inside VUDU Apps) then with one click you’ll be able to go watch that movie within the movie service app.

This is another gret example of why a streaming user interface offers maximum flexibility and advantage for VUDU.  They can quickly and easily push down new features as often as needed or useful. No software download by the user  or firmware upgrade for the device is necessary. The new feature just loads the next time a user turns on the service.  VUDU has been making feature updates at a rate of 1 ever 1-2 weeks since they launched this streaming UI, including theatrical trailers, Rotten Tomatoes, Wikipedia, and now social features to share recently watched movies on Twitter or Facbeook.
It’s especially gratifying to see VUDU continue to improve, innovate, develop and iterate their service hot on the heels of the announcement of their acquisition.  This company has one focus: to make the best darn streaming movie service in the world, and they continue to to pursue that calling no matter what else is going on.
We’ll update the list below with any coverage that we see.
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It’s Easy To Make A Video, But Takes A Lot To Make It Viral http://www.stagetwoconsulting.com/wordpress/its-easy-to-make-a-video-but-takes-a-lot-to-make-it-viral-1051/ http://www.stagetwoconsulting.com/wordpress/its-easy-to-make-a-video-but-takes-a-lot-to-make-it-viral-1051/#comments Mon, 01 Mar 2010 17:19:38 +0000 Ken Yeung http://www.stagetwoconsulting.com/wordpress/?p=1051

Last year, I was very fortunate enough to attend the Inbound Marketing Summit hosted by Chris Brogan and Justin Levy. It was there that I was first introduced to Tim Street, a video producer and social media marketer – perhaps better well known for French Maid TV. It was there that he brought up the topic of how to create a viral video. You know about a lot of them – you’ve probably seen them and also passed them along to your friends and family. They’re the ones that really catch on – like the one featuring Susan Boyle from Britain’s Got Talent – remember that one? Well since that conference, I’ve been hearing a lot of people asking what does it take to create a viral video. The answer is a lot of work…just because you can create a video does not mean that it’s automatically going to be a hit on the Internet and that millions of viewers will want to watch it.

According to Street, there are four components to making a video viral:

  • Make it easy to share.
  • Make it OK to share.
  • Controversial – takes risks.
  • Emotionally engaging.

The first part is pretty easy – make it easy to share. If you’re going to create a video, don’t just put it on your website. Make sure that it’s placed in a high-traffic area, like YouTube or Facebook where people can find it and refer others using other viral tools. If you put it only in one spot and don’t help people share it on social networks, then you just have a video, NOT a viral one. People love it when the options are there to make their lives easier. If you make it too difficult, chances are that they’ll simply watch it and give up on sending it to friends. Why? Because no video is that good to endure such difficulties. Keep it simple and accessible.

When talking about being “OK to share“, I believe that you shouldn’t make it too risque – but I’m sure it depends on the tastes of your audience. In other words, make sure that it’s safe for work and that your message gets through without diminishing the intent of the video or being too vulgar that it soon gets pulled off the website. But let’s not confuse this with the third component: be controversial – take risks. A plain video with no message about which side to take probably doesn’t go anywhere, but being controversial always sells and can be a good attention grabber – if anything, people who have seen your video will tell others about it just so they can either support or admonish it later. Make sure that you take a risk and play on your issue’s provocative nature.

Lastly, never forget that people become invested in something when they are emotionally engaged. Videos of Susan Boyle were a hit because people felt compelled to watch and the emotion they felt helped to spread the movie clip further. Find a way to get the viewers involved…whether that’s a comedic bit, happy ending, anger or sadness, emotions are a powerful tool in video virality.

So now you’ve created a viral video, what steps can you take in order to help people pay attention to it?

Through relationships, strategic placements and syndication can you achieve virality – at least according to a ClickZ article.

One of the first things to do is to make sure some influential people in that industry take a look at the video and see if they’ll pass it along. It is also recommended that you penetrate the video networks like YouTube, Vimeo, Blip, etc and see who is doing the most sharing. Just like you might do with a story idea to a journalist or how you pitch an influencer, doing video marketing is no different. It would behoove you to go ahead and start building a relationship with some of the people in the community and after a while, when you’ve earned their trust, you can go ahead and see if they would be interested in your video. Granted, simply being friends with them will not guarantee that your video will be shared – in fact, at that point, it depends on whether your video is good to begin with. You can also tap into some video seeding services like TubeMogul and VidMetrix for help or talk to social media enthusiasts either in your company or agency you work to see if they have any leads.

As for strategic placement, if you have money in your budget, you might want to consider doing some paid placement. You’re not paying for people to share your video, but you’re just non-chalantly placing your video where the most trafficked areas on the site are. For example, you could have your video on the front page of YouTube where that’s the starting point for millions of people everyday to find interesting things to watch. That alone could generate the returns you seek.

Lastly, make sure your video is syndicated. I’m sure this goes in line with the principle we discussed earlier of making it easy to share, but just to re-emphasize that you want people to easily pass along your video. Don’t be afraid to let influencers embed the video on their website or other networks. Like it’s written in the ClickZ article: “Let your viewers decide where and how they want to view your videos.“  Don’t disrupt the process or interfere in how they share.

While you might think that the above steps are easy to do, I must caution you against underestimating what it takes to build a viral video. Yes, it is easy to create a video, but when you want to begin trying to make it viral, you need to balance between making sure people find your work organically and without pressure  AND that it’s also not bordering on being too marketing/sales-like. The best viral videos are user-generated and anything commercial may be frowned upon.

A closing thought?

Advertisers will always have a difficult time playing in the viral space. People want pure entertainment. Even the most minimally branded videos are often rejected.

Where will you draw the line on your video?

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Client News: Spot.Us Adds New Ways to Participate in Community Journalism http://www.stagetwoconsulting.com/wordpress/client-news-spot-us-adds-new-ways-to-participate-in-community-journnalism-1086/ http://www.stagetwoconsulting.com/wordpress/client-news-spot-us-adds-new-ways-to-participate-in-community-journnalism-1086/#comments Tue, 23 Feb 2010 22:26:33 +0000 TeamS2 http://www.stagetwoconsulting.com/wordpress/?p=1086

Today, Spot.Us the pioneer of community funded journalism, takes a new form in its on-going evolution with new features that give communities more ways to participate in the journalism that matters to them. The organization also hopes the new ways it uses technology will help lead to the first open API for journalism — allowing developers to innovate new, dynamic tools to engage with stories.

Starting today, community members can:

  • Pledge time and talent to actively participate in realizing a story
  • Show support and raise awareness of a pitch with an easy Spot.Us widget on their website
  • Get updates as an investigation evolves  from each story’s progress blog
  • Get the word out through enhanced social sharing features for Facebook and Twitter
  • Suggest cities for the next Spot.Us expansion

The ability to give not just money, but talent to an investigation, opens up new possibilities. Teams of interested individuals can collaborate with a lead journalist and be an integral part of the work.

All of these improvements are embedded in a redesign of the site that Spot.Us believes will better serve the communities, journalists and other news organizations that work with the site.

Stage Two has been working with Spot.Us since its inception, when it pioneered community funded journalism right here in San Francisco. We were thrilled to see them expand to L.A. in November and congratulate Spot.Us on this latest step!

Coverage So Far:

Business Insider

Idea Lab

Lost Remote

Nieman Journalism Lab

Poynter

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Boxee and Redux Team up to Personalize TV http://www.stagetwoconsulting.com/wordpress/boxee-and-redux-join-forces-to-finally-turn-the-web-into-personalized-tv-1059/ http://www.stagetwoconsulting.com/wordpress/boxee-and-redux-join-forces-to-finally-turn-the-web-into-personalized-tv-1059/#comments Tue, 23 Feb 2010 17:05:00 +0000 TeamS2 http://www.stagetwoconsulting.com/wordpress/?p=1059

Watching TV is supposed to be a laid-back experience. Just sit on the couch and zone out. The web, on the other hand, is filled with awesome video content, but we spend hour after hour typing, clicking, searching, and sorting through endless seas of boring junk to get to one wondrous clip that makes it worth all the effort. So what happens when people start connecting their TV’s to the internet? Good luck trying to sift through all that content with your remote to find one :30 FAIL video that makes you giggle. Truth is, there’s a real problem with finding and watching the best web content out there in a passive, TV-style way – especially when you’re trying to do it on a TV. Today, two of our favorite clients, Boxee and Redux, have teamed up to change all of that.

This morning, Boxee and Redux announced the release of a new crowd-sourced, personalized entertainment app that allows the more than 1 million Boxee users out there to enjoy the web just the way the Geek Gods intended – just sitting back and watching.

The new Redux app gives Boxee users the ability to create personalized channels and streams that are crowd-sourced in real-time, ensuring that the content you see is only what is interesting to you. We’re all big movie fans here at S2 – with Redux, we can subscribe to a crowd-sourced “Great Movie Scenes” channel and just watch as hours of great quotes and scenes are fed to us by the Redux community. There are hundreds of channels just like that on Redux, personalized with everything from One Hit Wonder music videos to videos of cute cats. It’s your tailored “best of the internet” stream, and it’s internet TV the way it was meant to be – passive and personal. We’ll let Boxee and Redux fill you in more but, after that, be sure to grab Boxee, grab the Redux App, grab a ham sandwich and a drink, and just sit back and enjoy.

Check out what other people are saying about the Boxee/Redux App below (will be updated as coverage comes in):

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HUGE news for VUDU – Stage Two client acquired by Wal-Mart http://www.stagetwoconsulting.com/wordpress/huge-news-for-vudu-stage-two-client-acquired-by-wal-mart-1071/ http://www.stagetwoconsulting.com/wordpress/huge-news-for-vudu-stage-two-client-acquired-by-wal-mart-1071/#comments Tue, 23 Feb 2010 03:53:29 +0000 David http://www.stagetwoconsulting.com/wordpress/?p=1071

Put bluntly VUDU’s streaming service is impressive – it’s one of those things that even makes us jaded veterans “wow” when we can watch a feature film in 1080p HDTV with 5.1 Dolby Surround Sound.  We like working with clients who have amazing technology – in fact, we generally insist on it.  When we started working with VUDU in June 2009, we learned (and then announced) that they were planning to embed their service inside HDTVs and Blu-ray players from major CE manufacturers like LG and Mitsubishi.  This, we thought, is smart.  This is the right way to move the company forward and bring VUDU in front of millions of people (quickly).

In January, we worked with VUDU to announce 5 new partnerships with major CE partners, including Samsung, SANYO, Sharp, Toshiba and VIZIO.  We also announced  VUDU Apps, a platform for delivery of other Internet services, from VUDU movies to Flickr photos to news from the NYT and beyond.  These new partnerships will put VUDU services onto 7 of the big nine TV manufacturers, and distribute VUDU on millions of devices in 2010.

It’s almost funny to think back about VUDU, since we’ve known them since their early days.  In 2007 we thought “these guys have great technology.”  In July 2009 we figured “these guys are smart, and they know how to distribute.”  In January 2010 we saw that VUDU not only knows how to make plans, they know how to execute as well.

Today we learned we weren’t the only ones impressed by the company, as  Wal-Mart announced that they’ve acquired VUDU – they will become a wholly owned subsidiary of  Wal-Mart Stores, Inc.  This is amazing news and a well-earned success by the amazing team at VUDU. In a word: congratulations!

Recently David Pogue wrote a review for the NYT of the VUDU service through an LG Blu-Ray player – he likes it. By partnering with Wal-Mark VUDU will become ever more available to consumers – we think they’ll like it too.

It’s been amazing to work with VUDU.  They’re smart, they work hard, and the product is fun to pitch.  Our phones haven’t stopped ringing and buzzing with calls, texts and emails all day, and it doesn’t look like that will change any time soon.

The bottom line is that this kind of success comes from having a great product – that’s really the key to their success.  Having the right team, being able to execute partnerships, attracting press and ultimately consumers… all those things are important, but none of them are possible without a great product.  Well done VUDU – you nailed it.

The press, as you might imagine, has been covering this news closely.  Techmeme has it at the top of the news right now (been there virtually all day). Some of the key press items we’ve tracked are below, and we’ll try to keep updating the list.

Congrats again to VUDU and Wal-Mart!

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Successful Social Media Campaigns Don’t Happen Overnight. You Need Planning & Organization. http://www.stagetwoconsulting.com/wordpress/successful-social-media-campaigns-dont-happen-overnight-you-need-planning-organization-1012/ http://www.stagetwoconsulting.com/wordpress/successful-social-media-campaigns-dont-happen-overnight-you-need-planning-organization-1012/#comments Thu, 18 Feb 2010 17:33:22 +0000 Ken Yeung http://www.stagetwoconsulting.com/wordpress/?p=1012

Just because social media is practically free does not mean that companies can run with a program and hope that it makes them millions of dollars. In fact, it seems that the fact that it’s free means that you need to take it a bit slower and look closely as to the right application of the service and make sure that it doesn’t hurt the message that you’re trying to send out.

In an eMarketer report on February 11, 2010, it is reported that social media has essentially plateaued. By this, I mean that it has reached a point of maturation where marketers can no longer simply stand idly by and let social media programs run on their own. Moreover, it is becoming even more readily apparent that marketers are also understanding that it’s not a matter of whether social media should be part of their marketing mix, but how and where should it reside. Bottom line here? In order to run a great marketing campaign, thorough planning must be necessary.

Public relations thought-leader, principal of FutureWorks PR and author of Putting the Public Back in Public Relations, Brian Solis wrote in a Mashable article a pretty good summary of this issue:

Instead of researching the best ways to engage, many businesses create accounts across multiple social networks and publish content without a plan or purpose. However, businesses that conduct research will find a rewarding array of options and opportunities.

Just automatically setting up things you think you’d need versus sitting down and plotting the objectives, goals, plan of attack and measurement of success won’t lead you to the ROI you so desire. Instead, don’t rush with social media. Look at your audience, what’s being said about you and what tools are available that maximize your reach. Don’t think that all tools in social media must be used, because they don’t have to. As highlighted in the eMarketer.com article, if you have a strategy, you’ll be taken much more seriously than someone who sprays and prays with social media. It is believed that customers think most, if not all, companies should be savvy in using social media so having the knowledge and information lends more credibility and authenticity.

As a benefit of planning and organizing your social media efforts, you’ll be able to look even more closely at the purposes for your web 2.0 needs. In the above chart, you can see some of the top reasons for using social media by US Executives. Over 80% of the respondents indicated that they wanted to use social media to build their brand while over half indicated it was for networking opportunities. Regardless of your needs, you can see that through planning and organizing your thoughts, you can build a strategy that can be integrated with your other marketing channels and help accomplish your objectives, whether it’s research, business development, networking or simply generating awareness about your company.

The message here: don’t operate things in a silo. Social media is nothing special that necessitates it being separated from the rest of your communications channel. Plan for social media like you do your other marketing campaigns and you’ll reap all the rewards from it.

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Client News: VUDU and Zoran are making it easy to distribute VUDU http://www.stagetwoconsulting.com/wordpress/client-news-vudu-and-zoran-are-making-it-easy-to-distribute-vudu-1024/ http://www.stagetwoconsulting.com/wordpress/client-news-vudu-and-zoran-are-making-it-easy-to-distribute-vudu-1024/#comments Thu, 18 Feb 2010 14:48:51 +0000 David http://www.stagetwoconsulting.com/wordpress/?p=1024

VUDU is having a big week.  Hot on the announcement of their new partnership with Entone, VUDU is announcing a more industry-focused relationship with chip maker Zoran.  In Q2 2010, Zoran will offer a reference design of their SupraHD processor that integrates VUDU Apps, including the VUDU Streaming Movie Service.

Zoran, a publicly traded company, is one of the largest chip makers in the world, and has chipsets in all kinds of different consumer electronics devices the world over, from manufacturers of all shapes and sizes.  This deal makes it easier than ever for manufacturers of HDTVs, Blu-ray players, and other home theater devices who use Zoran chips to distribute VUDU to their customers.

A number of press outlets have picked up the news, and we’re maintaining  a list of the coverage below.

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Client News: Clicker has raised a Series B round of funding http://www.stagetwoconsulting.com/wordpress/client-news-clicker-has-raised-a-series-b-round-of-funding-1019/ http://www.stagetwoconsulting.com/wordpress/client-news-clicker-has-raised-a-series-b-round-of-funding-1019/#comments Thu, 18 Feb 2010 14:11:37 +0000 David http://www.stagetwoconsulting.com/wordpress/?p=1019

Congratulations Clicker!  Our client, Clicker.com, has announced today a series B round of funding, led by JAFCO Ventures.  They’re also introducing Joe Horowitz, Managing General Partner at JAFCO to the board of directors in an observer seat.

Clicker is the ultimate programming guide for TV on the Web, and helps people all over the world figure out what to watch, where to watch it, and what’s worth watching.  They launched in November to massive response from both press and consumers, and because the space is hot and they’re growing fast, they’ve agreed to take another round of funding.  The money will got towards rapid growth and development, and should provide plenty of runway for the company.

The press coverage we’ve seen so far is down below – we’ll update the list as we see more stories go up.

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Client Spotlight

Stage Two has been with us from the very beginning. We don't have an in-house marketing or PR person, so we asked them to fill that role for us. They have done an amazing job, from putting together the strategy to executing flawlessly. Maybe more important than anything, they are a great team to be working with, drinking with and eating Shabu Shabu with.

Avner Ronen, CEO